The Bouqs Company is proud to announce that they offer farm-fresh flowers for delivery. But when we looked at reviews about the company, we noticed that several customers had received wilted or damaged flowers. And as if this wasn’t enough, it appears to be quite difficult to receive a refund if you are disappointed.
Why do we say this?
Unfortunately, some customers received flowers in a really bad condition. The topic “wilted” occurs in 5% of the reviews and it is often mentioned together with “arrived” and “dead”. It has an average grade of 2,00 / 5. Several customers testify that the flowers they ordered arrived dead and wilted.
People who received wilted or damaged flowers are having trouble to get a refund. The topic “refund” has an average grade of 1,67 / 5, which is lower than the overall average of 3,24 / 5. People mention that you have to send pictures of the damaged flowers to be able to get a refund. This might be a bit complicated if you ordered the flowers as a gift. The topic “picture” also has a negative impact on the grade. In addition to the refund issues, people are disappointed because the flowers didn’t look as in the pictures shown on the website.
To increase customer satisfaction, The Bouqs Company should investigate how they can make sure the flowers reach the receiver in good condition. Since it is hard to ensure that all flowers arrive in a perfect condition, the company can take a look at how the refund process can be made easier.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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