BenQ sells monitors, projectors, lamps, speakers and more. In our analysis, we can see that the quality of some of the products is questioned by the customers. There seems to be a need for replacements.
Why do we say that?
The BenQ projectors have a problem with broken lamps. The topic “replacement” is related to the topics “projector”, “lamp” and “bulb”. Some customers say that they need to replace the lights in their newly bought projectors. It’s 6% of all reviews that mention the topic “replacement”. The topic has an average grade of 4,00 / 5 which is lower than the overall average grade of 4,24 / 5. BenQ could perhaps improve the quality of their lamps to reduce the need for replacements.
The topic “email” is the most negative in our analysis. In the example texts, we can see that customers feel ignored. The topic has an extra negative impact when it is discussed in relation to the topics “sent” and “asking”. It’s the lack of response that is the problem. The average grade for “email” is 2,96 / 5. Another topic connected to customer service is “called”. It has got an average grade of 3,45 / 5 which in comparison with the overall average grade also makes this a negative topic. BenQ has some communication problems in its customer service. We can see that customers like the phone service more than the email service.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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