Hotel du Collectionneur Arc de Triomphe might be having some issues with their service. Although the staff is considered “helpful” and “friendly”, it also seems to be one of the biggest negative drivers for the hotel.
We wanted to see what guests think about Hotel du Collectionneur Arc de Triomphe. Therefore we analyzed 530 reviews posted on Booking.com with the help of Gavagai Explorer.
What do we base our findings on?
The topic “staff” is often mentioned together with “friendly” and “helpful”. It seems to have a positive impact on the grade and it looks like the topic was talked about more during the summer of 2019.
The topic “service” occurs in 8% of the reviews. It is most commonly mention with “the staff”, “bedrooms” and “bad”.
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The topic “reception” occurs in 9% of the reviews, and just like service, it is most commonly mentioned with “the staff” and “bedrooms.
The most mention topic is “bedrooms” which occurs in 20% of the reviews. Along with it, “the staff” is most commonly mentioned.
What can we tell from this?
We can see from the insights that there is a strong pattern between “the staff”, “service” and “bedrooms”. Another pattern is that the sentiment regarding these three topics is falling. However, while the staff is also considered “friendly” and “helpful”, it seems that there might be a problem with the practical services offered by them. Some reviews mention broken furniture or appliances in the rooms, as well as finding the rooms dirty.
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