Customers happy with Crutchfield’s delivery

Photo: James Bastow

It seems that customers are more than satisfied with the delivery and service provided by Crutchfield. No one likes waiting for their delivery, and this is something that Crutchfield seemingly have aced.

Why do we say that?

“Delivery” is the second most talked-about topic, mentioned in 30% of the reviews and was graded 4,89 / 5. It is often mentioned together with “quick” and “great”. Not only that, but customer service is mentioned in an equally high amount as delivery, but was graded at 4,91 / 5. The topic “Customer service” is also mentioned a lot along with “delivery”.

It is clear that Crutchfield is much appreciated by its customers: the average grade is high (4,82) and 93% of the reviewers on Trustpilot think they are “excellent”. Even though the overall impression among customers is high, there are surely some things this electronic store can improve. Some customers seem to have experienced a problem with returns. This is something the company can take a closer look into, to ensure they offer excellent service in all steps.

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on TrustPilot.

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