Analyzing 2 091 Overnight Prints reviews shows unhappiness with cutting and customer service

Print, machine, printer, printing plant,

According to the description at Trustpilot, Overnight Printing is the no. 1 choice for all discerning online print customers who expect a higher resolution, brighter colors, and faster delivery. But when we looked at the reviews at Trustpilot, we saw that there were several complaints about product quality as well as customer service.

Why do we say that?

Customers complain about poor cutting. “Cut” has a negative impact on the grade and it occurs together with “wrong”, “incorrectly” and “crooked”. Reviewers mention they received cards that were cut incorrectly.

If something is wrong with your order, it can be tricky to contact the company. Reviewers who mention “called”, “emails”  and “respond” seem to give a lower grade than the overall average. 

People also seem unhappy with customer service. “Customer service” is often mentioned together with “poor”, “terrible” and “worst”. The topic has an average grade of 1,78 / 5, which is lower than the overall average of 2,28 / 5, and it has been talked about more frequently in 2020.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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