Comprised of tax professionals, Optima Tax Relief is a full-service tax resolution firm that can handle almost any IRS or state tax issue. We analyzed 1 062 reviews about their services and found that their customers were unhappy with the payments they hade to make.
What do we base our findings on?
The lowest grade in this project is 4,11 / 5 and goes to the topic “payment”. The topic is mentioned in 21% of the reviews. When studying the topic and related topics such as “plan” and “owed”, the analysis indicates that some customers are not content with their payment plan.
As we have seen, the topic “payment” seems to have a negative impact on the grade. Addressing this factor might give them what they need to reach their goal of a better future for its customers without the burden of tax issues and with 100% customer satisfaction.
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The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on TrustPilot.
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