Lawn Doctor is a lawn care provider that offers services within fertilization, weed control, and mosquito control. We analyzed 1 422 reviews about the company and found that there were recurring instances when customers got billed twice. There was a lot of mention of poor results of the weeds treatment provided by the company.
What do we base our findings on?
The topic “payment” has an average grade of 2,09 / 5, which is lower than the average of all topics (3,63). It is often mentioned together with “bill” and “advance” and it has been talked about more frequently lately.
“Weeds” is mentioned in 13% of the reviews and is a negative driver for this analysis. The topic is commonly mentioned with words such as “treatment”, “growing”, “problem” and “kill”.
Customers also seem to be dissatisfied with the payment. Over time, this topic has been talked about more. It seems that customers are being charged, even though they have already paid for the service.
Based on the mentions and correlating words around the topic “Weeds” customers seem to find the weed treatment offered by Lawn Doctor to be inefficient. The problem seems to remain and the weed keeps growing.
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The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on TrustPilot.
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