Review analysis shows that IGS Energy’s agents seem to be an asset

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Customers of IGS Energy seem to be satisfied with the agents they worked with from the company. This might be the primary strength of the company according to customers.

How do we know this?

Those who work as “agents” in IGS Energy got exceptional scores from the customers. They have been mentioned in almost a third of the review list. Customers felt like the agents were helpful, caring and professional.  Not only that, but agents were most commonly connected with words such as “great” and “knowledgeable”. Only 3% had a negative experience with the agents. 

Being a provider of a life needing product to more than one million customers gives huge responsibility for the company and they have to make sure they are doing the best they can. IGS Energy provides a high-quality service according to its customers and has a really good overall grade. Things they stand out in and the reason they have such a good grade is their agents and pricing which is quite crucial parts as suppliers. According to customers, the customer service seems to be one important aspect in IGS Energy’s success. 

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on TrustPilot.

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