Analysis of ForeverCars reviews indicates superb customer service

Photo: Teo Romera

ForeverCar is a platform that provides solutions for consumers to manage their car repair experience. From vehicle, service plans to a full concierge treatment of the customer journey. When we analyzed reviews about this platform, we noticed that consumers were very happy with customer service!

What do we base our findings on?

The topic “customer service” is the most mentioned topic. It occurs in 31% of the reviews and has an average grade of 4,89 / 5. The topic is commonly mentioned with words such as “great”, “excellent” and “good”, and has had a rising sentiment since 2018.
“Questions” and “answered” are two topics that strongly correlate to one another.
The topic “questions” is found in 18% of the reviews and has an average grade of 4,94 / 5. “Answered” is found in 12% of the reviews and has an average grade of 4,95 / 5. When these topics occur, they are almost always mentioned with one another.

ForeverCars has an unusually high overall average, 4,83 / 5. However, it seems that the reason why is because of its customer service. Not only is the customer service related to a lot of positive feedback, but the questions that it has been asked are also answered. Maintaining this excellent customer service should be a priority for the company to remain on top!

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on TrustPilot.

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