The company Arwood Waste & Demolition offers services such as junk removal, portable toilets, and trash compactor. When we looked at reviews for the company, we saw that people were disappointed because of canceled deliveries and unexpected charges.
Why do we say that?
There seems to be some dissatisfaction with deliveries. Reviewers who mention “delivery” seem to give a lower grade than the overall average and some mention their delivery got canceled close to the delivery date.
People are having issues with unexpected charging. The topic “charged” has an average grade of 1,47, which is lower than the overall average of 3,35. It is mentioned together with “extra”, “additional” and “hidden” and some people claim they got billed for double the charge of the contract.
It appears that several customers had a poor communication experience with the company. The topic “emails” has a negative impact on the grade and some customers complain that emails are the only way the company communicates through. Others mention the number of confusing emails they received after submitting payment.
Based on the insights mentioned here, it seems as the company is lacking in communication. To improve customer satisfaction and avoid misunderstandings, we suggest Arwood Waste & Demolition find a way to make their communication more clear and precise.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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