Strava analysis shows technical issues according to users

Photo: Funk Dooby

Strava is a social fitness network that can be used to track cycling or running exercises. The Strava app uses GPS to record your routes, map your favorite trail and analyze your training. Our analysis of 9 550 reviews shows that users seem to be having technical issues with the app.

What do we base our findings on?

The topic “sync” has a lower grade than the overall average: 2,81 / 5 compared to 3,37 / 5. “Sync” is often mentioned together with “data” and “Garmin” and several reviewers mention that they got the error message “data sync failed”.
The topic “recording” is mentioned in 12% of the reviews (more than average) and it has a negative impact on the grade. The topic often occurs together with “stops” and “distance”.
The average grade for the topic “update” is 2,29 / 5, which is lower than the overall average (3,37). It is often mentioned together with “latest”.

Our analysis shows that app users experience some technical issues with the app. Some people are having problems recording their tracks, others syncing data between their watch and app. There also seems to be a problem with the GPS, which sometimes loses the signal. To improve usability, we suggest the company investigate these topics further. 

Another thing that drives the grade down is the topic updates. It appears that users do not like the new updates and some users mention that the app does not work properly since the last update. 

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on Google Play.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!