Analyzing 6 641 Springer Shop reviews shows customers are receiving confusing emails.

Books, bookshelves, green, blue

The Springer Shop offers a large selection of Springer titles across all fields of science, both in print and ebook formats. When we looked at reviews for the book shop we found out that people were complaining about confusing emails and invoice issues.

Why do we say this?

People are complaining about how they received a number of confusing emails. Reviewers who mention “emails” seem to give a lower grade than the overall average; 2,61 / 5 compared to 3,66 / 5. Several people are talking about confusing emails and how they got bombarded with emails after they purchased their books.

Some customers got their books delivered to the wrong address. The topic “address” has a negative impact on the grade, especially when it occurs together with “wrong”. Reviewers also mention it is difficult to change the address on the website.

“Connection” also sticks out as an aspect that makes some reviewers give low scores, often in connection with “chromecast”. It seems that the device loses its connection to the screen or is having problems connecting to it.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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