ShineOn is a global marketplace that offers unique, handmade jewelry, made in the US. When we looked at reviews about the company, we saw that several people were complaining about the quality of the products. Some people also had a problem with reading the engravery of the jewelry.
Why do we say this?
Some customers find it difficult to read the engravery, because of small letters. The topic “read” has an average grade of 2,53 / 5 and it occurs together with “small”, “hard”, and “unable”.
Reviewers also experienced broken jewelry. “Broke” is often mentioned together with “clasp” and “chain”. For some customers, the jewelry broke as early as during the first use. In general, it looks like people are getting less satisfied with the quality of the products. Our analysis shows that while “quality” has decreased in occurrence over time and the sentiment around the topic has also dropped.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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