NY Public Library review analysis shows unhappiness with the reading rooms

Photo:
Diliff

New York Public Library on 5th Avenue is the flagship building in the New York Public Library system. The library opened in 1911 and today the building is a National Historic Landmark as well as a New York City designated landmark. We analyzed 7 479 reviews and found that visitors seemed to be unhappy with the reading rooms.

What do we base our findings on?

The topic “reading rooms” seem to be a negative driver for the grade. It is mentioned in 12% of the reviews and generates an average Grade that is lower, 4,54 / 5, than the overall average grade of 4,67 / 5. The topic was talked about more frequently during 2015-2016 and it is often mentioned together with “renovation”.

Our analysis of 7 479 reviews shows that visitors to the library are more than happy with the reading rooms. This is why when were closed for renovation some years ago, several reviewers mentioned they were disappointed because of this. While renovations can not be fully avoided, the library might be able to improve the communication of their renovation plans. 

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on TripAdvisor.

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