We analyzed 4 788 reviews about Nintendo Switch

How is the Nintendo Switch is received by customers?

Photo: Evan-Amos

Nintendo is a Japanese electronics and video game company and one of the world’s largest video game companies by market capitalization. Nintendo is generally known for creating some of the best-known and top-selling video game franchises of all-time, such as Mario, The Legend of Zelda, and Pokémon.

We wanted to see how Nintendo’s latest console, the Nintendo Switch is received by customers. So we took 4 788 reviews about Nintendo Switch and ran them through Gavagai explorer. Some things we learned really surprised us!

Here are 3 things we found out!

The biggest negative driver in this analysis is the topic “the left” with a low grade of 2,74 / 5. This value is lower than the overall average grade of 4,08 / 5 for the project. This topic also has the strongest relation to the topic “controller”.

Both the TV mode and the portable mode of the console is rated above average as indicated by the topics “TV mode” and “portable”. With an average grade 4,59 / 5 compared to the overall average of 4,08 / 5, this indicates that the overall satisfaction with the new concept is high.

The most mentioned topic is “games”, occurring in 17% of all reviews with an average grade of 4,39 / 5. This topic indicates that the owners are satisfied with the range of games and games themselves offered for the console.

What can we tell from this?

When we take a closer look at the topic “the left” indicates that owners of the Nintendo Switch are complaining about the left joy-con (controller) not working properly.

Although the different modes are satisfactory, the topic “games” is the most mentioned and is also among the higher rated. This indicates that this console is mostly being used to play the range of games offered by Nintendo.

We found a lot of impactful topics like “the dock” which indicates that the owners are experiencing problems around the docking process. We think these topics can provide guidelines for manufacturers on how to improve, develop their products and better meet customer demands.

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