Craftsmanship is something of a dying art, but Lucchese is one of few that keeps it alive. Customers highly value the craftsmanship of the company along with great customer service!
Why do we say that?
“Craftmanship” is a topic that stands out with its high grade of 4,84 / 5. It is often mentioned along with words like “beautiful” “excellent” and “great”.
The topic “customer service” correlates to an average grade of 4,49 / 5. That is almost 10% higher than the overall average of 4 / 5. With an occurrence-rate of 17%, almost 1/5th reviewers mention customer service and seem to give good grades because of it.
Lucchese has lasted a long time in the shoe business, and the data gives us a good idea of why they keep doing well. They’re meeting the expectations an older business has with craftmanship, making much appreciated and beautiful products. The topic “customer support” is doing an incredible job driving positivity for an already unusually high-grade average.
The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on TrustPilot.
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