Analysis of Japan Official Travel App reviews

The Japan Official Travel App guides tourists who visit Japan. It has a lot of features that are really useful for tourists from all over the world. We analyzed 1 019 reviews of the app and found that some users had issues with finding the right station name. The users also seemed to be wanting more travel alternatives.

What do we base our findings on?

“Route” occurs in 12% of the reviews and has an average grade lower than the overall average. The topic is mentioned with words such as“plan” and “options”.
The topic “station” was mentioned in 2% of the reviews. Its low average grade 4,12 / 5 makes it a negative driver for the overall grade 4,62 / 5. It is commonly mentioned with words such as “name” and “find”.

The correlation between the topic “route” and the words “plan” and “options” shows us where the negative grade comes from. Several reviews mentioned that they would like there to be multiple options for the route they’re taking so that they can plan their trip accordingly.

There seems to be an issue with the app when searching for stations. Some app users say that the app lags when they’re trying to write station names. Others say that the app can’t find certain stations and that there might be a problem with the romanized versions of the station names. Sorting out the station names could possibly help improve the app and higher the already high grade.

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on Google Play.

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