The security company Guardian Protection offers smart technology and 24/7 professional monitoring to ensure their customers feel safe. However, Trustpilot reviews about the company show there are complaints with contracts and payments.
Why do we say this?
Several people are complaining about contract issues. “Contract” has an average grade of 1,63 / 5, which is lower than the overall average of 3,53 / 5. It is mentioned together with “signing” and “cancel” and some customers mention they had to pay for the service after they moved from the house where it was installed.
The topic “payment” also seems to have a negative impact on the grade and it occurs together with “bill”, “fee” and “extra”. Some people complain they had to pay for equipment that broke. In general, people who mention “equipment” seem to give a lower grade than the overall average. The new technology is for sure useful, but how to ensure your customers feel safe if the technology does not work?
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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