The company Filippo Loreti offers Italian style premium accessories, such as watches, at an affordable price. When we looked for reviews about the company, we saw it was ranked 22 out of 27 in the category Watch Store at Trustpilot. Looking closer at the reviews, we found out that several customers were complaining about long waiting times and lack of communication.
Why do we say this?
Waiting times for deliveries and email responses can be quite long according to customers. The topic “wait” is often mentioned together with “delivery” and it has increased in occurrence since 2018, while the sentiment around the topic has decreased. This probably means that customers expect deliveries to be faster. “Wait” often occurs together with “emails” as well. The topic ”emails” has an average grade of 2,02 / 5, which is lower than average, and it has increased in occurrence since 2018.
People are complaining about customer service. “Customer service” seems to have a negative impact on the grade. The sentiment around the topic has decreased since 2018. Some reviewers think the company put everything in the brand image but can not deliver in terms of product or customer service. Others claim that the company is inconsistent about their delivery commitments.
People are also waiting for refunds. The topic “refund” has a really low grade of 1,54 / 5. The number of reviewers who mention “refund” in connection with “wait” has increased since 2018. This means that people are talking more about the wait for a refund.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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