Analysis of 8 000 Duolingo app reviews indicates forced subscription

Photo: slgckgc

Duolingo is a language-learning website and app, started in 2009. The company offers language courses in 23 languages and the app has more than 300 million users around the world. We analyzed 8 000 reviews about the Duolingo and found that people seem to be very upset about the updates.

Why do we say this?

The topic “update” has the biggest negative impact on the grade. It has an average grade of 2,75 / 5. Looking at the reviews, we can see that users are disappointed with the latest updates.
The topic “pay” has a negative impact on the grade, especially when it is mentioned together with “subscription” and “premium”.

Judging from these 8 000 reviews, the topics “pay” and “update” are both associated with the word “version”. Duolingo users seem to be distressed about the update which, according to them, rendered the offline feature useless. Not only that, but multiple reviews mentioned that the new health system seemingly forces the users to buy the subscription.

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on Google Play.

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