Since Affordable Dentures opened, almost 40 years ago, they have served more than six million dental patients. When we looked closer at customer reviews for the company, we saw that several customers seemed dissatisfied because their dentures did not fit properly. Another thing we noticed was that waiting times appear to be an issue.
Why do we say this?
Some customers seem dissatisfied because their dentures did not fit properly. The topic “fit” has a negative impact on the grade and it often occurs together with “dentures”. Since “fit” is mentioned in 13% of all reviews, the company needs to investigate how they can make dentures that fit customers better.
Another issue seems to be waiting times, which can be quite long according to the reviewers. The topic “wait” occurs in 8% of the reviews and it is often mentioned together with “long” and “hours”. In June 2019, the topic increased in occurrence.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.
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