How does Rebtel perform over time?
Founded in 2006, Rebtel is a Swedish technological company working with communications and international calling. Their aim is to develop and sell products for migrants and international nomads. The company offers users to make low-cost or free international calls, using local phone lines.
We wanted to see how users talk about this telephone service. Therefore, we took 4 217 reviews about Rebtel posted on TrustPilot and analyzed them with Gavagai Explorer.
Here are 5 things we found out!
“Customer service” is the most talked-about topic, mentioned in 26% of the reviews. In 2017, the sentiment reached its lowest point and the topic was talked about slightly more.
“Account” seems to have a negative impact on the grade and it is often mentioned together with “restricted” and “blocked”. The topic was talked about a lot in 2017 but since then it has been talked about less frequently.
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The sentiment for the topic “quality” dropped in 2017. Reviewers who mention the quality seem to give a higher grade than the overall average: 4,14 / 5 compared to 3,10 / 5. It is often mentioned together with “good” and “excellent”.
“Price” has a higher grade than the average of all topics: 4,21 / 5 compared to 3,10 / 5. It is often mentioned together with “good”, “reasonable” and “low”. The topic has increased in occurrence since 2017.
The average grade for “email” is 1,72 / 5, which is lower than the overall average. It is often mentioned together with “response” and “support”. Since 2017, the topic has been talked about less often.
What does this mean for Rebtel?
Our analysis shows that users seem to appreciate the low price and the high quality of Rebtel’s telephone service.
Based on our analysis, it appears the company had some problems in 2017. It looks like the sentiments for some important topics, such as customer service and quality, dropped this year. Some of the topics that correlate with a negative grade, such as emails and accounts, have been talked about less often since 2017. This implies that the company managed to solve the dissatisfaction.
To make sure customer dissatisfaction is noticed in the future, we suggest a company like Rebtel follow up their customer feedback more regularly.
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