Analyzing 9 819 Lenskart reviews shows a lack of quality and bad fitting

Photo: Ken Teegardin

The Indian eyewear retailer Lenskart offers high quality and stylish eyewear, both online and in stores. When we looked at reviews about the company, we saw that people were complaining about the quality of the glass. It also appeared that customers experienced bad fitting.

Why do we say that?

There are customers complaining about bad fitting. The topic β€œfit” has a negative impact on the grade, with an average grade of 3,16 compared to the overall average of 3,77. This problem is probably more common for customers who order their eyeglasses online. To improve customer satisfaction, we suggest Lenskart investigate how they can help customers get the right fit even if they order online.

Picture of the dashboard for this analysis.

Some people also seem unhappy with the quality of the glass. The topic β€œglass” has a negative impact on the grade and it is often mentioned together with β€œquality”. Some reviewers simply mention that the quality of the glass is poor, while others experienced scratched or damaged glass because it was poorly packed. 

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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