Analysis of 9 930 reviews for 1-800-Dentist shows complaints about insurance

1-800-Dentist is a dental referral source with thousands of top quality dentists. They claim to have a 98% customer satisfaction and work with any budget or insurance. But when we looked at reviews for the company, we saw that people were actually complaining about insurances.

Why do we say that?

Some people seem dissatisfied because the information for dentists is out of date. The topic “information” has an average grade of 3,86 / 5, which is lower than the overall average of 4,25 / 5. It also seems that some people are worried about giving their personal information to the company.

There are also people who are unhappy with how the company handles insurance. The topic “insurance” has a negative impact on the grade, especially when it occurs together with “accept”. Reviewers mention that the company was confused about their insurance, and some customers were sent to a place where they did not accept their insurance. 

While 1-800-Dentist claims to be the number one dental referral source in the US, it is clear they still have some work to do if they want to reach 100% customer satisfaction.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Trustpilot.

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