Analyzing 172 reviews about shows booking issues

The app can be used for booking taxi rides in more than one hundred European cities. Although the goal of the app is to make it easier getting around in Europe, it appears that several users had problems booking a ride.

Why do we say this?

Unfortunately, it appears it can be hard to make a reservation. โ€œBookingโ€ has an average grade of 1,92 / 5, which is lower than the overall average of 2,58 / 5. People are complaining about how their reservations got canceled. Others mention that they can not make a booking through the app because the SMS verification does not work. The topic โ€œSMSโ€ also has a negative impact on the grade, with an average of 1,38 / 5.

It can be difficult to contact the driver. The topic โ€œdriverโ€ has a negative impact on the grade and it often occurs together with โ€œcontactโ€. Although customers seem to be satisfied with the drivers, they are complaining about how it is impossible to contact the driver directly. If really wants to make it easier planning a taxi trip in Europe, it seems as they need to improve their app.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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