We analyzed 1 788 reviews about Upwork

A fusion with the best of both worlds, or the worst?

Upwork, formerly Elance-oDesk, is a global freelancing platform where businesses and independent professionals connect and collaborate remotely. In 2015, Elance-oDesk was rebranded as Upwork. It is based in Mountain View and San Francisco, California.

We wanted to see what we could learn about Upwork and how it is being received by both buyers and sellers. So we took 1 789 reviews about Upwork and ran them through Gavagai explorer. Here is what we learned!

Here are 3 things we found out!

The topic “freelancers” has a grade of 3,46 / 5. This value is higher than the overall average grade of 3,07 / 5 for the project. The topic occurs in 41% of the reviews. One of the negative drivers behind this topic seems to be that Upwork makes no effort to determine if client feedback on a freelancer is accurate, so freelancers are totally at the mercy of clients in this regard.

The topic “oDesk” occurs in 5% of the reviews and has a grade of 3.57 / 5. The value indicates that oDesk, half of the former Upwork, was better received by freelancers. One of the features appreciated by users at oDesk that is now unavailable was the live support.

The topic “20” has a grade of 1,55 / 5 and is one of the biggest negative drivers in this project. This topic occurs in 4% of the texts and frequently occurs along with the topics fees (in 39% of the cases) and payment (in 30% of the cases). The topic indicates freelancers being very discontent with the 20% fee that Upwork takes from their earnings.

What can we tell from this?

The analysis indicates that Upwork is not that well received. But the analysis indicates a big change in sentiment in all topics since 2018. Positivity is on the rise and negativity is decreasing. Even so, it’s important to keep up to date on factors that might cause customers to look elsewhere.
Such as making sure that client feedback is accurate and look into a fee that is beneficial for freelancers as well as Upwork.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!