What is important for golf players who buy equipment online?
Just Say Golf is a family-owned online golf club and equipment retailer. The company has been in the golf business for more than 40 years and their goal is to improve the lives of people who love golf as much as they do. Just Say Golf sells premium golf clubs and other equipment and they offer a 30-day Playability Guarantee to guarantee customer satisfaction.
We thought it could be interesting to learn more about this golf company and see how customers talk about them. To analyze this, we took 1 003 reviews about Just Say Golf posted on TrustPilot and ran them through Gavagai Explorer.
Here are 4 things we found out!
The topic that customers talk about most is “the price”. It is mentioned in 40% of the reviews, often together with “great” and “best”. It has an average grade of 4,95 / 5, which is higher than the average of all topics (4,87).
Reviewers who mention the topic “selection” seem to give a higher grade than the average of all topics: 4,96 / 5 compared to 4,87 / 5. It is often mentioned together with “great” and “excellent”.
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The topics “called” and “response” both seem to have a negative impact on the grade. The average grades for these topics are 4,78 and 4,60.
The topic “staff” has an average grade of 4,98 / 5, which is higher than the average of all topics (4,87). It is often mentioned together with “help” and “great”.
What does this mean for Just Say Golf?
Our quick analysis shows that Just Say Golf has a high average grade (4,78) and they perform well for almost all topics.
The company seems to be appreciated for its competitive prices, as well as the knowledgeable staff. The wide selection of golf clubs and other equipment is also talked about in a positive way
Although customer satisfaction seems to be really high, we saw some topics that are correlated to a lower grade. It appears that customers of the company find their communication lacking. Reviewers who mention that they spoke to the company on phone seem to give a lower grade. We suggest that Just Say Golf look further into our analysis to see what they can do to improve customer satisfaction.
Want to try this kind of analysis on your own data?
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