What do customers think of World Wide Stereo?
World Wide Stereo offers a range of designs and installations of audio and video systems. Started in 1979, it has grown to be nationally recognized for its commitment to customer satisfaction.
We wanted to see what we could learn about World Wide stereo and how their services are being received by customers. So we took 2 177 reviews about World Wide stereo and ran them through Gavagai explorer. Some things we learned really surprised us!
Here are 4 things we found out!
World Wide Stereo services seems to be very well received. This analysis has an average grade of 4,84 / 5. When looking closer at the topics, we notice that every topic is mostly related to the topic “great”.
The topic “website” occurs in 9% of the texts and has a high grade of 4,72 / 5. This value is lower than the overall average grade, but we have found indications of what might be the negative driver in this topic. Some customers experience the website being difficult to navigate.
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Topic customer service has an average grade of 4,91 / 5. This value is higher than the overall average grade. The topic occurs in 22% of the texts and frequently occurs along with the topics “great” (in 31% of the cases) and “quick” (in 16% of the cases). This shows that WWS’s commitment on customer satisfaction is being well met.
What does this mean for World Wide Stereo?
The analysis indicates that World Wide Stereo has a high standard when it comes to customer satisfaction. Even so, it’s important to keep up to date on factors that might cause customers to look elsewhere, especially with other players vying for market share.
We found indications in the topic “website” about the website being difficult to navigate. Maybe a change to the layout could drive the grades even further up and help World Wide Stereo better meet customer demands.
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