How is this online art gallery managing the shipping of artworks?
Saatchi Art is a world-leading online art gallery, based in Los Angeles. The company wants to redefine the experience of buying and selling art by making it easy and convenient for both collectors and artists.
Saatchi Art claims to be world-leading and we were interested in finding out what customers think about this online art gallery. To analyze this, we took 3 641 reviews about the art gallery posted on TrustPilot and ran them through Gavagai Explorer.
Here are 4 things we found out!
“Shipping” is the most talked-about topic, mentioned in 32% of the reviews. It is often mentioned together with “quick” and “packaged” and it has a positive impact on the grade. The topic has been talked about less frequently over time.
Reviewers who mention “return” seem to give a lower grade than the average grade of all topics: 3,49 / 5 compared to 4,55 / 5. “Return” often occurs together with “shipping”, “policy”, and “price”.
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The topic “price” has a lower grade than the average of all topics: 4,17 / 5 compared to 4,55 / 5. It is often mentioned together with “shipping” and it has been talked about less frequently over time.
The topic “packaged” occurs in 15% of the reviews, which is more than average. It seems to have a positive impact on the grade and it is often mentioned together with “shipping” and “condition”.
What does this mean for Saatchi Art?
Several customers talk about the shipping process. It appears that the artworks are well packaged and arrive quickly in good condition. High-quality shipping is essential for an online gallery and Saatchi Art seems to perform well here.
The return process is talked about in a more negative way. Some people mention that it is difficult and expensive to send items back.
Speaking of expensive, it appears that the price has a negative impact on the grade. Reviewers mention that shipping charges are high and constitute a large part of the final cost.
Even though customer satisfaction is quite high, we suggest Saatchi Art look closer at our analysis to see where they can improve.
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