How RDX Sports improve in their future fights thanks to customer reviews
In 1999 RDX Sports was founded in the outskirts of Manchester. RDX Sports sell sports products for martial arts. They have products for Boxing, MMA, BJJ, and Muay-Thai and they want to provide products that last.
We wanted to see what we could learn about sports gear and how it’s received. So we took 1479 reviews about RDX Sports posted on TrustPilot, and ran them through Gavagai Explorer. Some things we learned really surprised us!
Here are 3 points we found interesting!
The quality of the products are considered to be pretty good.
“Quality” was mentioned in 31% of the and it is rather positive. The topic “quality” has an average grade of 4,81 / 5 and the overall average grade is 4,72 / 5.
“Fits” has an average grade of 4,49 / 5 and the overall average grade is 4,72 / 5. Some customers complains about gear that doesn’t fit.
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The topic “received” is negative for the overall grade. The grade gets worse when the topic “received” are spoken about in relation with the topic “email”. The average grade for “received” is 4,17 / 5 and the overall average grade is 4,72 / 5.
What can RDX Sports learn from the reviews?
We can see that customers really like the quality of the products. RDX Sports can be happy about the customers’ quality approval.
There are some issues with the sizes of the products. Customers complain about the lack of measurement and size guides on the website. More exact measurements could help a lot of customers and also improve the overall grade.
It might be a good idea to look into why customers are giving bad grades when they discuss received emails. There might be room for improvement there.
Want to try this kind of analysis on your own data?
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