Summary of 1 646 reviews on the travel agency

What can AfforrdableTours learn from their customer’s reviews?

Picture of a cruise ship
Photo: Dickelbers is one of the largest travel sellers in the United States. They sell escorted tours, cruises, river cruises and active vacations all over the world. Travelers can get their dream vacation through and go to Europe, the Americas, South Pacific or Asia.

We wanted to see what we could learn about the customer’s experiences of the largest travel sellers in America. We took 1 646 reviews about the posted on Trustpilot, and ran them through Gavagai Explorer. Some things we learned were really interesting!

Here are 3 findings!

“Questions” is a positive topic for the overall grade. “Questions” has an average grade of 4,88 and the overall average grade is 4,76. It is discussed in connection with the topics “available” and “trustable”.

The “hotels” are the most significant negative driver for the overall grade. With an average grade of 4,43 compared to the overall average grade of 4,76, the hotels have a clear negative impact.

We can see that 3% of all reviews mention Globus. It is the most mentioned tour operator and the average grade is higher than the overall average grade (4,84 compared to 4,76 ).

What can learn from their customer’s reviews?

Questions are answered quickly and the customers trust their travel agents. 

It appears to be a gap between the hotel standards and the expectations of the customers. A good idea may be to look over what kind of hotels use on their tours and travels. It is clearly something that could improve the overall grade. 

It is interesting to see that Globus is the most commonly mentioned tour operator. A lot of customers speak about and the average grade is higher than the overall average grade. It is a valuable insight that Globus is appreciated by the customers.

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