We analyzed 2 981 reviews about VetRxDirect

What makes an online pet pharmacy successful?

Veterinarian center in the UK.
Photo: Penny Mayes

VetRxDirect Pet Pharmacy is an online pet pharmacy that offers an affordable and convenient way to buy pet medications. The company works with veterinarians to ensure your pet receives the right medication and care.

We wanted to see how pet owners talk about this online pet pharmacy. So we took 2 981 reviews about VetRxDirect Pet Pharmacy posted on TustPilot and analyzed them with Gavagai Explorer.

Here are 4 things we found out!

“Shipping” and “the price” are the two most talked-about topics. Each of the topics occurs in 39% of the reviews and it has a positive impact on the grade.

The topic “fax” has a lower average grade than the overall average 3,91 / 5 compared to 4,59 / 5. It is often mentioned together with “prescriptions”. The topic is only mentioned in 1% of the reviews and it was talked about more often in 2017 compared to 2018.

Reviewers who mention “information” seem to give a slightly lower grade than the average of all grades: 4,30 / 5 compared to 4,59 / 5. The topic is often mentioned together with “prescription” and “shipping”. The net sentiment for the topic has decreased since 2014.

“Treat” has a higher grade than the average of all topics: 4,93 / 5 compared to 4,59 / 5. The topic was talked about more frequently during the years 2012 and 2016. It is often mentioned together with “free”.

What does this mean for VetRxDirect Pharmacy?

Customers seem to appreciate the fast shipping as well as the price of VetRxDirect Pharmacy’s products. However, some reviewers mention that they lack information about the shipping process. This is something the company could investigate further to make sure they keep their customers well informed during the entire process.  

It appears that VetRxDirect includes a treat for the pet in the package, sometimes together with a friendly postcard. It is a small gesture that customers really seem to appreciate!

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