We analyzed 550 reviews about The Modern

What do guests think about this two-starred restaurant at MoMA?

Museum of modern Art, New york.
Photo: Colin W

The Modern is a contemporary American restaurant at the Museum of Modern Art in New York. The restaurant opened in 2005 and it has two Michelin stars. It was designed by the New York-based architecture firm Bentel & Bentel and guests are offered a view over the MoMA’s sculpture garden. 

We wanted to see how guests talked about the two-starred restaurant at MoMA. To analyze this, we took 550 reviews about The Modern posted on Google and ran them through Gavagai Explorer.

Here are 4 things we found out!

“Portions” are often mentioned together with “small”. It has an average grade of 3,95 / 5, which is lower than the overall average (4,49). The topic was talked about more frequently in 2017 compared to 2018 and 2019.

Reviewers who mention “tipping” seem to give a higher grade than the average of all topics: 4,83 / 5 compared to 4,49 / 5. It is often mentioned together with “policy”.

“The service” is the most talked-about topic and it seems to have a positive impact on the grade. It is often mentioned together with “great” and “excellent”.

Reviewers who mention the topic “dessert” seem to give a higher grade than the average of all topics: 4,75 / 5 compared to 4,49 / 5. It is often mentioned together with “unbelievable”.

What can we tell from this?

It appears that The Modern is a non-tipping restaurant with tipping included in the menu pricing. From our analysis, it seems that this tipping policy is appreciated by guests. 

The restaurant also seems to be appreciated for its service – several people talk about how excellent it is. 

Some guests seem to be dissatisfied with the size of the portions. According to the reviews, they are too small. Since this topic was talked about more frequently some years ago, the restaurant might have changed the size recently. However, we suggest The Modern take a closer look at this to see how they can meet the guest’s expectations.

Want to try this kind of analysis on your own data?

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Gavagai is a Swedish language-tech company using advanced AI to help businesses analyze text and feedback – so they can understand their customers better. Spun off from the Swedish Institute of Computer Science, our Word Space Technology has grown and improved over 20 years, and our research team has published more than 400 academic papers.