How do these compression socks fit?
PRO Compression is a company that offers high-quality compression socks for running, training and traveling. The socks are designed and manufactured in the USA and they can be used to improve circulation, prevent swelling and accelerate recovery.
If you are in need of compression socks, there are plenty of brands to choose between. We wanted to see how the online store PRO Compression is doing so we took 5 206 reviews about the company posted on TrustPilot and ran them through Gavagai Explorer.
Here are 4 things we found out!
“Size” is the most talked-about topic. It is mentioned in 18% of the reviews, often together with “great” and “perfect”. However, the average grade is lower than the average of all topics: 4,31 / 5 compared to 4,68 / 5.
The topic “customer service” has an average grade of 4,89 / 5, which is higher than the average of all topics. It occurs in 11% of the reviews and it is often mentioned together with “great”, “quick” and “excellent”.
Get Started for Free
Learn about our AI-powered text analysis tool in a Personal Demo.
Then get a Free Trial to test-run Gavagai Explorer using your own data.
“Price” seems to have a negative impact on the grade. Although it is often mentioned together with “great” and “good”, the average grade is lower than the average of all topics: 4,40 / 5 compared to 4,68 / 5.
“Sales” has an average grade of 4,85 / 5, which is higher than the average of all topics. It is often mentioned together with “price”.
What can we tell from this?
Our analysis shows some of the important topics that customers talk about. The average grade for PRO Compression is high (4,68) and the company seems to perform well when it comes to customer service.
Some reviewers mention that the socks are on the expensive side. However, it appears that the company regularly offers sales and deals.
Many customers also mention the sizing in their reviews. This topic seems to be correlated to a lower grade. We suggest PRO Compression look further into this to see how they can make their customers more satisfied with the sizing.
Want to try this kind of analysis on your own data?
Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.
Gavagai is a Swedish language-tech company using advanced AI to help businesses analyze text and feedback – so they can understand their customers better. Spun off from the Swedish Institute of Computer Science, our Word Space Technology has grown and improved over 20 years, and our research team has published more than 400 academic papers.