We analyzed 1 244 reviews about Xbox One X

What do gamers think of the Xbox One X?

Photo: dronepicr

Xbox is a video gaming console created and owned by Microsoft. The brand also represents applications, streaming services, and online service by the name of Xbox Live and is today one of the most popular consoles of the world.

Whether it be for gaming or just casual streaming, the Xbox is a product that for many enthusiasts is a lifestyle. Hours are being spent in front of the TV hooked to the Xbox and so we wanted to see what we could learn about this entertainment system created by Microsoft and how it is being received by owners. We took 1 244 reviews about Xbox One X posted on Amazon and ran them through Gavagai explorer. Some things we learned really surprised us!

Here are 3 things we found interesting!

The topic “graphics” with a rating of 4,50 / 5 is very interesting. The average grade for this project is 4,05 / 5. The topic is often mentioned with the topics “4k” and “games”. The 4k gaming is relatively new and the topic games are highly rated but not many games support 4k gaming today.

The topic “system” has two interesting dips in net sentiment in august 2018 and august 2019. There is a relation to the topic “update” which may indicate that updates during those periods may have caused issues for the system.

The topic “controllers” is the biggest negative driver in this project with a grade of 3,35 / 5. The topic is mostly occurring along with the topic “batteries” which may indicate consumers experiencing issues with the controller’s batteries.

What can we tell from this?

When looking at the first insight, it seems that the analysis indicates that the 4k gaming feature might have been too early and not in line with the game developers. When looking at the topic “systems” the net sentiment tracked over time looks like a roller coaster. Studied further we think this topic might help drive, or at least steady overall consumer satisfaction and improve update distribution and systems.

We also found clear negative drivers with strong indications as to what the issues are involving the topic. Such as “controllers” which frequently occurs along with the topic “batteries”.

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