We wanted to see what we could learn about the experiences of the customers of a popular restaurant in New York
Gotham Bar & Grill is a restaurant in New York City, very close to Union Square Park. Since 2006 the restaurant has one Michelin star. It is a place for both lunch and fine dining.
We wanted to see what we could learn about the experiences of the customers of a popular restaurant in New York. Therefore we took 1 042 reviews about Gotham Bar & Grill posted on Google and ran them through Gavagai Explorer. Some things we learned were interesting!
We found 4 interesting results!
“Food”, in general, has a higher average grade than the overall average grade (4,57 compared to 4,50). However, three food topics are mentioned more often and are not included in the topic “food”. “Salad”, “seafood” and “steak” are mentioned to a higher extent than other kinds of food. These are all negative drivers for the overall average grade.
There is a correlation between “steaks” and “dry”. It is less than 10% of the steak reviews that mention that they are dry. The correlation is there but it does not seem to be a big issue.
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The topic “classic” is a positive driver for the overall grade. The average grade of 4,85 / 5 for “classic” is better than the overall average grade of 4,50 / 5.
The Gotham “chocolate cake” seems to be highly appreciated by the customers. It is a clear positive driver with an average grade of 4,65 / 5 compared to the overall average grade of 4,50 / 5.
What can we tell from this?
It is quite interesting that there are three kinds of food that have a negative impact on the overall average grade. Maybe salads, seafood, and steaks can improve. The chocolate cake on the other side is very positive and people like it a lot.
Customers like the classic and upscale atmosphere. This is something that Gotham Bar & Grill should be proud with.
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