The Yum Recipes app offers quick and simple recipes, with video instructions to make cooking easy. Although the app maker seems proud of the video instructions, users are having trouble watching them.
What do we base our findings on?
It is clear that several users experience problems with the videos. The topic “video” is often mentioned together with “play” and “error”, and reviewers mention that there is an error showing when they try to play videos. The average grade for “video” is 3,23, which is lower than the overall average of 4,13. It looks like the sentiment around the topic has decreased since 2018, which is an indicator that the video problems are getting worse.
If this recipe app really wants to make cooking easier for its users, we suggest putting more resources into the technical issues that are related to the videos. Improving this will hopefully lead to an even smoother cooking experience for users.
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The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on Google Play.
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