Summary of 886 reviews on a hotel in the heart of Midtown Manhattan

We wanted to see what we could learn about the experiences of the visitors to a hotel in central New York

Warwick New York is a hotel in Midtown Manhattan 500 meters from Central Park. It is a historic hotel with two restaurants and a gym. Within 500 meters there are sights like the Museum of Modern Art and Rockefeller center.

We wanted to see what we could learn about the experiences of the visitors to a hotel in central New York. We took 886 reviews about Warwick New York posted on Booking.com and ran them through Gavagai Explorer. Some things we learned were really interesting!

Here are 3 things we found interesting!

One thing that seems to have a negative impact on the overall grade is the “reception”. The “reception” has an average grade of 3,91 / 5 while the overall average grade is 4,21 / 5. The “reception” topic is highly connected with the “staff” although the general sentiment for the “staff” is better.

One of the stand-out negatives is the topic “old”. It is highly connected with “furniture”, “room” and “bathroom”. The average grade is 3,72 / 5which is lower than the total average of 4,21 / 5.

The “location” and the closeness to sights are the most mentioned topic. It is also a positive one with an average grade of 4,28 compared to the total average of 4,21 / 5.

What can Warwick New York learn from this?

The “reception” is another topic that is negative compared to the overall average grade. Because the “staff” has a quite positive average grade, so there might be other issues than the receptionists to address with the “reception”.

Some improvement might be possible though. The old furniture, rooms and decorations seem to have a negative impact on the overall grade. New furniture and renovations might increase the hotel’s popularity. There are only 4% of the reviews that mention the topic “old” and therefore it might not be a very big issue.

It is a bit surprising that the “location” doesn’t have an even bigger impact on the overall average grade. Warwick New York can maybe push even more for the “location” and surroundings in their marketing.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!

Gavagai is a Swedish language-tech company using advanced AI to help businesses analyze text and feedback – so they can understand their customers better. Spun off from the Swedish Institute of Computer Science, our Word Space Technology has grown and improved over 20 years, and our research team has published more than 400 academic papers.