Analysis of Sonos app reviews show a bad connection to systems

Sonos is a wireless Home Sound System that streams via WiFi. You can choose what plays in what room and have access to over thirty music services, everything with one app. We analyzed 8 000 reviews and learned that there seem to be issued with the WiFi-connection to the speakers.

How do we know this?

The topic “wifi” is mentioned in 7% of all the reviews and has an average grade of 2,48 / 5. The topic is commonly mentioned with the words “connect” and “speaker”, indicating.
“Connect” is mentioned in 5% of the reviews. The topic is often mentioned with “wifi” (22%). It has an average grade of 2,30 / 5.

This indicates that “wifi” and “connect” are negative drivers in this analysis of 8 000 reviews. The topics are almost directly related to one another, which shows that there seems to be a lot of issues to deal with when it comes to the connection.

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on Google Play.

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