Analysis of Acast reviews indicates issues with the download function

Acast is a Swedish startup founded in Sweden in 2014. The platform offers podcast shows within many different areas, from news and sports to culture and comedy. Our analysis of 1 550 reviews shows that users are having issues with the download function. There also seems to be an issue with the app randomly stops or pauses the podcast.

How do we know this?

“Download” is mentioned in 14% of the reviews and has an average grade of 3,19 / 5. The topic is commonly mentioned with the words “episode” and “play” and it has had a sinking sentiment among users since 2016.
The topic “stops” has a negative impact on the grade, especially when it occurs together with “random”. The topic was talked about a lot in 2015 (in more than 30% of the reviews) but since then it has decreased in occurrence. However, the sentiment around the topic has decreased since 2018. 

The function to download podcasts for later use seems to be having issues. Users mentions that the downloaded episodes sometimes are not fully downloaded or they receive error messages when trying to play the episode.

It also seems that the podcast player stops randomly during episodes, which is something that annoys people. Although this topic was talked about more some years ago, the sentiment has decreased lately. This could be an indicator that there is still a problem with random stops.

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on Google Play.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!