OLIO user reviews indicate technical issues

The mobile app OLIO makes it possible to connect with your neighbors and local shops to share leftover food in the area. We analyzed 1 551 user reviews which showed us that the concept was widely appreciated and supported, but seems to have some technical issues. Especially regarding notifications and bugs.

How do we know this?

The topic “food” was found in 25% of the reviews. The topic has a rather high average grade of 4,51 / 5. It is commonly mentioned with words such as “waste”, “great” and “sharing”.
Reviewers who mention the topic “uninstall” seem to give a lower grade than the overall average: 1,89 / 5 compared to 3,84 / 5. It is often mentioned together with “open” and “twice”. The topic has decreased in occurrence since 2016.
The topic “notifications” seem to have a negative impact on the grade. It occurs in 4% of the reviews and has an average grade of 3,07 / 5. Some related topics are “messages”, “delayed” and “spam”.

There seem to be some technical issues with the app, which drives the grade down. Some people have a problem to open the app, while others needed to uninstall and install the app several times. There are also some complaints about the notification system, with notifications either beeing delayed or users being spammed by notifications from locations far away. 

One of the things users appreciate is that they met new, likeminded friends through the app. Although this was not the original purpose of the app, it is definitely an important aspect that could be highlighted as a benefit. 

Users also appreciate the fact that they can reduce food waste as well as share some great food with one another!

The research team at Gavagai had run this analysis using our text analysis tool. Data in this article are collected from public data that is published on Google Play.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!