Summary of 14 020 employee reviews for Citigroup

What is it like to work at such a global bank?

The American investment bank Citigroup is ranked as number 3 on the list of largest banks in the US. The bank has customers in more than 160 countries and more than 200 000 employees. With so many employees, it can be difficult to keep track of how employees perceive their workplace.

We wanted to see what it is like to work at such a large bank. What do the employees think? To investigate this, we took 14 020 employee reviews for Citigroup from Glassdoor and analyzed them with Gavagai Explorer.

Here are the 4 things we found interesting!

Graph showing the topic "Managers"

Employees that mention the topic “flexible” seem to give a higher grade than the average of all topics: 3,49 / 5 compared to 3,26 / 5. The topic is often mentioned together with “schedule”. 

Analyzed over time, one can see that the topic “managers” was talked about a lot in 2008 and 2009, but since then the topic has been talked about less often. The topic occurs in 17% of the reviews and when it does, it seems to lower the grade: from the overall average of 3,26 / 5 to 2,91 / 5.

The topic “salary” occurs in 26% of the reviews, often together with “low”. When “salary” is mentioned, the average grade is lower than the average of all topics: 3,15 / 5 compared to 3,26 / 5. Since 2017, the net sentiment for the topic has decreased.

The topic “global” is often mentioned together with “opportunities” and “people”. Employees who mention “global” seem to give a higher grade than the average: 3,43 / 5 compared to 3,26 / 5.

What does this mean for Citigroup?

For a company such as Citigroup, it could be important not only to attract new talent but also to make sure that their employees have the best possible conditions for doing a good job. Listening to employee feedback is key to this. 

Our analysis shows that the employees at Citigroup seem to appreciate the opportunities that come with working at a global company like Citigroup. However, some employees seem to think that the salary is too low. 

In our analysis, we can also see that many reviewers mention the managers – talking about managers is often correlated to a lower grade. As we can see, this topic was talked about a lot some years ago. Today, the topic is talked about less frequently, indicating that Citigroup may have found a way to resolve this dissatisfaction.

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Gavagai is a Swedish language-tech company using advanced AI to help businesses analyze text and feedback – so they can understand their customers better. Spun off from the Swedish Institute of Computer Science, our Word Space Technology has grown and improved over 20 years, and our research team has published more than 400 academic papers.