Hyatt Regency Dubai Creek Heights is a 5-star hotel, offering 463 guest rooms spread across 34 floors. The hotel is located in Dubai Healthcare City and has visitors from all over the world.
We wanted to see how the guests talk about this 5-star hotel. Therefore, we took 4 975 reviews about Hyatt Regency Dubai Creek Heights posted on Booking.com and ran them through Gavagai Explorer.
Here are 4 things we learned!
The Topic “Large” seems to have a positive impact on the grade. When reviewers mention the Topic, the average grade is 4.28/5 (compared to the overall average of 4.08/5). The Topic is often mentioned together with “Bedrooms”.
Reviewers who mention the Topic “Wait” give an average grade of 3.74/5, which is lower than the overall average grade (4.08/5). Topics that are mentioned together with “Wait” are “Bedroom”, “Check-in/out”, and “Service”.
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The Topic “Bathrooms” has a lower grade than the overall average: 3.87/5 compared to the overall average of 4.08/5. This topic is often mentioned together with “Bedrooms” and “Large”.
Reviewers who talk about the Topic “Friendly” seem to give a higher grade than the overall average: 4.32/5 vs 4.08/5. This topic is often mentioned together with “Staff”.
What does this mean for Hyatt Regency Dubai Creek Heights?
Our quick analysis gives a summary of what the guests like and dislike about the hotel. The guests seem to appreciate the friendly staff and the large bedrooms.
From our analysis, we can see that some guests talk about “Waiting” and when they do, it is correlated to a lower grade than the average. It seems like some guests have experienced long waiting times in connection with the check-in. This is something the hotel should investigate further if they want to achieve a higher rating. Maybe they need to hire more people?
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Gavagai is a Swedish language-tech company using advanced AI to help businesses analyze text and feedback – so they can understand their customers better. Spun off from the Swedish Institute of Computer Science, our Word Space Technology has grown and improved over 20 years, and our research team has published more than 400 academic papers.