Analyzing customer opinion on distribution of IT equipment and home appliances.
Komputronik S.A. is a Polish retailer that offers their own electronics, as well as various home appliances and devices. The company was founded in 1996 in Poznań. They’re active in Germany, the Czech Republic and Slovakia, as well as in Poland. The Group also offers services in IT integrations and consulting – providing solutions for enterprises and institutions.
On the Polish technology market, the competition from domestic and foreign companies is enormous, so the opinion of every customer is extremely important.
In this Dashboard from the Gavagai Explorer, you can see the topics and sentiments from 615 Polish-language reviews about Komputronik S.A., taken from Trustpilot. Feel free to explore the dashboard. The review data is in Polish; check out gavagai.io/analysis for more analyses like this in your own language!
Here are some trends that we could observe:
The most frequently mentioned topic is “store”, and it has overwhelmingly positive sentiments. This means that whenever your customers left a review and included this word, they expressed positivity.
Positive topics also include “fast”, “service”, and “product”. These are all strong indications of easy and enjoyable shopping!
It’s clear that words like “service”, “fast”, and “delivery” are on the minds of many satisfied customers. These are clearly represented among the sentiment drivers.
These are just a few of the things we found by looking at the data – feel free to take a look yourself and see what conclusions you can draw.
Want to try this kind of analysis on your own data?
Gavagai Explorer is free to try (no credit card required) and works in 46 languages. Sign up and get insights in just a few minutes at Gavagai.io
Gavagai is a Swedish language-tech company using advanced AI to help businesses analyze text and feedback – so they can understand their customers better. Spun off from the Swedish Institute of Computer Science, our Word Space Technology has grown and improved over 20 years, and our research team has published more than 400 academic papers.