Customer Intelligence Platform

Fast, Multilingual Text Analytics for Customer Intelligence 

Discover, track, and act on customer data to improve Customer Experience.
Analyze reviews, surveys, call transcripts, support tickets, and social media using the Gavagai Explorer. Available as a web application and via an API.

Native support of more
than 47 languages

API available
for integrations

Available as SaaS
or On-Premise

Fast, Multilingual
Text Analytics for Customer Intelligence 

Discover, track, and act on customer data to improve Customer Experience.
Analyze reviews, surveys, call transcripts, support tickets, and social media using the Gavagai Explorer. Available as a web application and via an API.

Illustration of Survey and Call Transcription

Companies empowered by text analytics

A technology built for the challenges of a fast moving customer-centric world

Gavagai is designed, built, and trained to enable customer experience teams to investigate what they think is important and to discover what their customers want them to know. CX teams can unify their customer experience efforts on a team, corporate, and global level.

Our multilingual capability in detecting topics and sentiments and creating multilingual models allows CX teams to conquer the challenge of having multiple versions of the truth by configuring a common set of CX KPIs which dramatically reduces inconsistent processes, contradicting results, and cuts heavy costs related to ineffective, overlapping, and slow market research efforts.

Discover your unknown unknowns in minutes!

Understand patterns and trends in your customers’ words easily and quickly – without pre-configuring anything – and discover unexpected topics!

Easily navigate 1000’s of multilingual customer data

Simultaneously manage customer data in multiple languages and obtain your desired insights instantly. Recreate topic models in different languages and navigate your data with ease. 

Build, share, recreate topic models or do it as a team

Unify your standards and run local and global projects with your team in full harmony all on our platform and add an edge to your CX activity.

Enterprise-grade
technology built to scale

Scale with Gavagai from end-user analytics for individuals, to team collaboration analytics, to a full corporate level solution for multisite, international CX initiatives.

Discover your unknown unknowns with an engine that learns continuously and delivers insights to you without any preliminary definition or training of the business or the industry.

Manage omnichannel sources of data simultaneously without any preconfiguration or manual input.

 Watch how

 

A technology built for the challenges of a fast moving customer-centric world

Gavagai is designed, built, and trained to enable customer experience teams to investigate what they think is important and to discover what their customers want them to know. CX teams can unify their customer experience efforts on a team, corporate, and global level.

Our multilingual capability in detecting topics and sentiments and creating multilingual models allows CX teams to conquer the challenge of having multiple versions of the truth by configuring a common set of CX KPIs which dramatically reduces inconsistent processes, contradicting results, and cuts heavy costs related to ineffective, overlapping, and slow market research efforts.

Discover your unknown unknowns in minutes!

Understand patterns and trends in your customers’ words easily and quickly – without pre-configuring anything – and discover unexpected topics!

Easily navigate 1000’s of multilingual customer data

Simultaneously manage customer data in multiple languages and obtain your desired insights instantly. Recreate topic models in different languages and navigate your data with ease. 

Build, share, recreate topic models or do it as a team

Unify your standards and run local and global projects with your team in full harmony all on our platform and add an edge to your CX activity.

Enterprise-grade
technology built to scale

Scale with Gavagai from end-user analytics for individuals, to team collaboration analytics, to a full corporate level solution for multisite, international CX initiatives.

Discover your unknown unknowns with an engine that learns continuously and delivers insights to you without any preliminary definition or training of the business or the industry.

Manage omnichannel sources of data simultaneously without any preconfiguration or manual input.

Solicited Feedback

Go beyond the NPS score and detect valuable insights while also easing your survey process by using 1-2 open ended questions

Operational Feedback

Capture operational performance insights across different geographies, languages, branches, brands, or even stages of your customer’s journey by analyzing contact center data like calls, chats, and support tickets

Unsolicited Feedback

Analyze reviews, social media comments, news, and media to detect important market and trend insights

Based on research by pioneers in the field of language technology

About us

Swedish Technology spun off the Swedish Institute of Computer Science.

Supported languages

Supporting 47 languages and 100% native language processing. Supported languages.

What's different

We have in-house technology for unsupervised learning in our private cloud.

Data scraping

Quick and easy functionality to scrape review data from all over the web.

Customers' Reviews

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